Wheref.com Privacy Policy

PRIVACY POLICY

WHEREF.COM uses personal information to better understand your needs and interest and provide you with better service. Once you choose to provide us with personal information, you can be assured that it will only be used to support your customer relationship with WHEREF.COM. We take seriously the trust you place in us. WHEREF.COM will not sell, rent or lease your personally identifiable information to others. This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with your name or personal identity. Anonymous (non-personal) information is data about usage and service operation, reported in aggregate, which is not associated to a specific personal identity. Aggregate information is data collected and summarized for a broad category of customers or WHEREF.COM products and services.

  1. WHAT WE COLLECT

    2. On some WHEREF.COM web sites, you can order products or services, make information requests, subscribe to marketing or support materials, or register yourself. The types of personal information you provide to us on these pages may include name, address, phone, email address, user IDs, GPS location and passwords, billing information, transaction, credit card information and contact preferences. To personalize our web sites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional. Anonymous (non-personal) data we collect may include the pages visited on WHEREF.COM, unique URLs visited within WHEREF.COM, browser type and IP address. Most anonymous data is collected via cookies or other analysis technologies. WHEREF.COM web pages use cookies, web beacons and other technologies for data analysis and personalization services.

    This may include:

    • User profile: We collect information when you create or update your WHEREF.COM account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo and signature. This also includes the preferences and settings that you enable for your WHEREF.COM account.
    • Background check information: We may collect background check information if you sign up to use WHEREF.COM services as partner or merchant. This may include information such as your history or criminal record (where permitted by law). This information may be collected by a vendor on WHEREF.COM behalf.
    • Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
    • User content: We may collect information that you submit when you contact WHEREF.COM customer support, provide ratings or compliments for other users, or otherwise contact WHEREF.COM.
  2. INFORMATION CREATED WHEN YOU USE OUR SERVICES

    3. This may include:

    • Location Information: Depending on the WHEREF.COM services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
    • Transaction Information: We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
    • Usage information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies.
    • Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
    • Communications data: We enable users to communicate with each other and WHEREF.COM through the WHEREF.COM apps, websites, and other services. To provide this service, WHEREF.COM receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. WHEREF.COM may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
    • Information from other sources:

      These may include:

      • User feedback, such as as ratings or compliments.
      • Users providing your information in connection with referral programs.
      • Users requesting services for or on your behalf.
      • Users or others providing information in connection with claims or disputes.
      • WHEREF.COM may combine the information collected from these sources with other information in its possession.
  3. HOW WE USE IT

    4. WHEREF.COM uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize our web sites. Occasionally we may also use your information to contact you for market research regarding WHEREF.COM products or services. We will give you the opportunity to opt-out of market research and customer surveys. Data collected online may also be combined with information you provide through other sources such as product registration, call centers or public events such as trade shows or seminars. Anonymous (non-personal) data is aggregated for reporting about WHEREF.COM web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.

  4. WHO WE SHARE IT WITH

    5. WHEREF.COM will not sell, rent, or lease your personally identifiable information to others. WHEREF.COM will not share your personal information with a business partner or any unrelated third party company unless you give your permission. Your permission will be requested when you submit your information. WHEREF.COM shares customer information across WHEREF.COM business entities and our associated companies, within the usage limits described above in "How we use it".

  5. CHOICE

    6. You can subscribe to receive some products and service-specific information and WHEREF.COM wide marketing communications. WHEREF.COM wide communications may include new product information, special offers or possibly an invitation to participate in market research. We give you a choice regarding WHEREF.COM wide communications by postal mail, email and telephone. Links provided on WHEREF.COM to third party web sites are provided as a convenience and WHEREF.COM does not control those sites or their privacy practices, which may differ from ours. WHEREF.COM does not endorse or make any representations about them. We encourage you to review the privacy policy of any company before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not the WHEREF.COM Privacy Policy. Some third-party companies may choose to share their personal data with WHEREF.COM; that sharing is governed by that third-party company's privacy policy.

    If you disable the device location services on your device, your use of the WHEREF.COM app will be affected. WHEREF.COM strives to control the user location for best services.

    You may enable WHEREF.COM to send you push notifications about discounts and news from WHEREF.COM or Merchants. You may enable/disable these notifications at any time through the Privacy Settings in the Android/iOS setting.

  6. ONWARD TRANSFER

    7. Personal data given to WHEREF.COM may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management. By using WHEREF.COM Services or providing any personal information to us, where applicable law permits, you consent to the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.

  7. ACCESS & ACCURACY

    8. WHEREF.COM strives to keep your personally identifiable information accurate. We have put in place managerial data standards review processes and technological tools to maintain customer data accuracy. We will provide you with access to view and change your information, including making every effort to provide you with online access. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of WHEREF.COM's web sites may limit access to specific individuals through the use of passwords and other personal identifiers.

  8. SECURITY

    9. WHEREF.COM strives to ensuring the safety and security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of the information, WHEREF.COM has in place appropriate physical, managerial procedures to safeguard the information we collect.

  9. WHEREF.COM RIGHT

    10. YOU ACKNOWLEDGE AND AGREE THAT WHEREF.COM HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF WHEREF.COM HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST WHEREF.COM FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.

WHEREF.COM reserves the right to change, modify or amend the terms and conditions herein at its own discretion and without prior notice.

UPDATED: 17 Sept 2019